Terms of service
General Terms and Conditions of Sale
These Terms and Conditions apply to orders placed through the Victoria Wellington online store.
By placing an order, you agree to these Terms and Conditions and the applicable policies displayed on our website.
1. Products and Information
We do our best to present our products, their features, prices, and photographs clearly and accurately.
Slight color differences may occur depending on the screen or device used.
If an error is found in the information displayed on the site, it may be corrected as soon as it is identified.
2. Prices and Payment
The applicable prices are those displayed at the time the order is placed.
Taxes, delivery charges, and other applicable fees, if any, are shown before order confirmation.
The available payment methods are displayed at checkout and may vary depending on the region or payment services available.
An order is confirmed once payment has been successfully authorized.
3. Processing and Delivery
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes between 7 and 15 business days, depending on the destination.
These delivery times are estimates and may be affected by circumstances beyond our control, including busy periods, public holidays, carriers, or customs procedures.
When a tracking number is available, it will be sent by email after shipment.
For more information, please see our Shipping and Delivery Policy.
4. Returns and Refunds
Return requests and refunds are subject to the conditions described in our Return and Refund Policy.
Please review this policy before requesting a return.
5. Delivery Address
It is the customer's responsibility to ensure that the information provided when placing an order, particularly the delivery address, is complete and accurate.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to make the change before shipment, but we cannot guarantee that this will be possible once the order has been processed.
6. Problems with an Order
If you experience any problems with your order, including a significant delay, a damaged item, or an item different from the one ordered, please contact us at victoria.wellingtonsupport@gmail.com.
We will review the situation and advise you of the appropriate next steps.
7. Site Content
The trademarks, logos, texts, graphic elements, and other content presented on the site may be protected by intellectual property rights belonging to Victoria Wellington or their respective owners.
They must not be used or reproduced without the required permission.
8. Modifications
We may update these Terms and Conditions to reflect changes to our services, practices, or applicable requirements.
The version applicable to an order is the one in effect at the time the order is placed.
9. Applicable Laws
These Terms and Conditions are subject to applicable laws.
Nothing in these Terms and Conditions shall limit a consumer's rights under applicable consumer protection laws.
Contact Us
For any questions regarding an order or these Terms and Conditions, please contact:
Victoria Wellington